FAQ's

On this page, you will find almost all the questions you may have regarding GOGNA TOOLS

 

1.  Minimum Order / Samples?

2.  Payment Terms?

3.  Bank Details?

4.  Shipping Charges / Informations?

5.  How Can I get a Quote?

6.  How Can I get your Catalogue / Price List?

7.  How to Contact Simran Tools International?


Q.1. What is the minimum order that one can place?
A.1. We always expect the minimum order to be of at least US$ 400. However, we also understand that customers need to place smaller orders in the beginning as samples. These samples can be made available against cost on request.


Q.2. What are the payment terms?
A.2. All payment should be made in US Dollars, unless otherwise specified in the Performa Invoice/Quotation sent to you. We give the following options for payment:

Full Advance Payment: This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Telegraphic Transfer (T/T) or Wire Transfer to our Bankers under intimation to us.

Part payment in Advance: For large orders, we expect that you send 35% value in advance with PO/Confirmation of PI. Balance payment is payable against 1 week before dispatch.


Q.3. What are your Bank Particulars? 
A.3. We always provide Bank Particulars with the Performa Invoice.  For our Bank Particulars kindly Contact us.

 

Q.4. Please give some information on Shipping Mode and Charges?
A.4. Normal mode of shipment is – Sea Freight and Air Freight. However we also use Air Post Parcel, Courier, etc on special requests from customers. We always quote F.O.B price.  It is your option to ask us for prices inclusive of shipping costs or we can send the goods on “Freight to Pay Basis”. The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.  We can use Buyer's Courier Account in any courier DHL/FedEx/UPS/TNT etc..


Q.5. How can one get a Quote?
A.5. You can use option Add to Enquiry Basket and submit as Guest User or Register User or Contact us

 

Q.6. How can one get the Price List / Catalog?
A.6. Please Contact us for Price List / Catalog or use Add to Enquiry Basket option


Q.7. How can one contact Gogna Tools?
A.7. You may contact Gogna Tools either by E-mail, Fax, Phone or Post.


For all reasons , use any of the following methods of contact:

Mobile : +91-99880 19022 (English)    Mr. Suresh Kumar Gogna

Mobile : +91-98144 33495 (Hindi)        Mr. Tilak Raj Gogna
Phone: +91-(0)181-227 3645

             +91-(0)181-227 3308

E-mail : suresh@gognatools.com
E-mail : gognatools@gmail.com

Customer Care: +91-99880 19022 (Round The Clock) - WhatsApp, Viber

+ means that you have to prefix the International dialing code to the above number. For example, from most countries you should prefix “00”.